Privacy Policy

Last Updated: July 6, 2025

At United Beans Inc., operating as United Beans Coffee Roastery, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website unitedbeans.ca, purchase our products and services, or contact us for retail or wholesale orders. By using our website or engaging with our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

We may collect the following personal information when you visit our website, make a retail purchase, place a wholesale order via email, or contact us:

• Name
• Email address
• Mailing address
• Phone number
• Payment information
• Purchase history
• Business details for wholesale orders (e.g., company name, order preferences, which are treated as commercial information but protected similarly to personal information)

Non-Personal Information

We may also collect non-personal information that does not directly identify you, including:

• Browser type
• Internet Protocol (IP) address
• Device type
• Pages visited
• Time spent on the website
• Referring website

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your retail and wholesale orders
• To communicate with you about your orders, inquiries, and requests, including wholesale order confirmations via email
• To send you promotional offers, newsletters, and marketing communications with your express or implied consent, in compliance with Canada’s Anti-Spam Legislation (CASL) (you can opt-out at any time)
• To improve our website, products, and services
• To understand your preferences and personalize your experience
• To detect and prevent fraud and other unauthorized activities
• To comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party service providers (e.g., Shopify for website hosting, payment processors, shipping companies) who assist us in operating our website, processing payments, fulfilling orders, and conducting our business. These providers are contractually obligated to protect your information.
• Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner, subject to applicable privacy laws.
• International Transfers: Personal information may be processed or stored outside Canada (e.g., on Shopify’s servers in the United States or other jurisdictions) and subject to the privacy laws of those jurisdictions. We ensure appropriate safeguards, such as contractual agreements, are in place to protect your information during such transfers.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device. We use:

• Essential Cookies: To enable core website functionality (e.g., cart, checkout).
• Analytics Cookies: To understand how you use our website (e.g., via Google Analytics, Shopify Analytics).
• Marketing Cookies: To deliver personalized ads and promotions (e.g., via advertising partners).

We obtain your consent for non-essential cookies (e.g., analytics, marketing) through a cookie consent banner displayed upon visiting our website. You can manage your cookie preferences through the banner or your browser settings. Disabling cookies may affect your ability to use certain website features.

5. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. For example:

• Order and payment information is retained for up to 7 years to comply with tax and legal obligations.
• Marketing data is retained until you opt-out or withdraw consent.
• Account information is retained while your account is active or as needed to provide services.

When no longer needed, we securely delete or anonymize your information. You may request deletion of your information, subject to legal or contractual exceptions, by contacting us.

6. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, use, or disclosure, including encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal or contractual exceptions.
• Opt-Out: Opt-out of marketing communications at any time by following unsubscribe instructions in emails or contacting us directly.

To exercise your rights, contact our Privacy Officer at hello@unitedbeans.ca or 416-615-0112. We will respond to requests within 30 days, as required by PIPEDA.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our website and services are not intended for minors under the age of 19 without parental consent, in alignment with Ontario’s age of majority. We do not knowingly collect personal information from minors under 19 without such consent. If we become aware that we have collected personal information from a minor without consent, we will take steps to delete the information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated Privacy Policy on our website and indicating the date of the update. Your continued use of our website or services after the changes have been posted constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

United Beans Inc., operating as United Beans Coffee Roastery
Phone: 416-615-0112
Email: hello@unitedbeans.ca
Address: 126 Sinnott Road, Unit 2, Toronto, ON M1L 4N2, Canada